Having Trouble with Bluetooth Connectivity? Follow These Steps:

1️⃣ Ensure the Stix are switched on – Press both buttons, wait for the lights to turn blue.

2️⃣ Open the Stix App and go to Settings > Bluetooth

3️⃣ Tap “Scan for Devices” – The app will start searching for your Stix.

4️⃣ If you see the error message “Couldn’t connect”, try a couple more times.

5️⃣ If the app appears to be continually searching, close the app and try again – this usually fixes the issue.

6️⃣ If the problem persists:

• ❌ Close the app
• 🔄 Turn Bluetooth off and back on
• 📲 Reopen the Stix App
• 🔁 Try connecting again

7️⃣ Still not working? In rare cases, you may need to:

• 🗑 Delete the Stix App (don’t worry, you won’t lose any data)
• 📥 Reinstall the App
• 🔄 Try connecting again

🛠 Tip: Closing and reopening the app helps clear cache data, often restoring normal Bluetooth connectivity.

Need more help? Contact our support team at [email protected]